Welcome to storeus.online!
At storeusa.online, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please review our Return & Refund Policy below.
1. Eligibility for Returns
We accept returns under the following conditions:
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You must request a return within [e.g., 7–14] days of receiving your order.
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The item must be unused, unwashed, and in the original packaging with all tags attached.
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Certain items are non-returnable, including:
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Personalized or custom-made products
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Perishable goods (e.g., food, flowers)
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Final sale items
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2. How to Request a Return
To initiate a return:
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Email us at [returns@storeusa.online] with your order number and reason for return.
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Once approved, we’ll send you return instructions.
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Ship the item back using a trackable method (return shipping cost is the customer’s responsibility unless the return is due to our error).
3. Refunds
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within [e.g., 5–10 business days].
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Shipping costs are non-refundable.
4. Exchanges
If you received a defective or incorrect item, we’re happy to offer a replacement. Please contact us at support@storeusa.online with your order details and a photo of the issue.
5. Late or Missing Refunds
If you haven’t received a refund:
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First, check your bank or credit card account.
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Then contact your payment provider—it may take some time before your refund is officially posted.
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Still need help? Contact us at support@storeusa.online.
6. Contact Us
If you have any questions about returns or refunds, feel free to reach out:
Email: support@storeusa.online
Phone: [Insert phone number, optional]
Address: [Insert physical return address if applicable]